Opportunity for Sr. Retention Executive for a Leading Leisure and Hospitality Giant in Pune

Experience: 3 to 5 yrs

Qualification: Minimum MBA

Designation: Sr. Executive Retention  

Type of Employment: Permanent on roll Employment  

Profile onuses: 

1.       Maximize retention and stabilize acquired member base – retain 70% of the total cancellation requests received

2.       Establish first contact with the member within 48 hours from the time cancellation request has been raised and close interaction with 100% retention effort within 7 working days

3.       At least 80% of the members who have requested for cancellation have to be personally met

4.       Maintain quality of retention with zero fatal errors and ensure member has been clearly educated about his membership & timeshare concept

5.       Generate revenue through upgradation & referrals from happy members who have been retained

6.       Meeting to the member personally opting for general cancellation

7.       Managing the escalation cases

8.       Striving for the zero escalation cases

9.       Submitting routine reports, feedbacks etc to the reporting authorities as and when required 

10.   Analysing customer pattern and framing the self retention strategies

11.   Developing & maintaining the healthy relationships with the members / customers

Job Specification:

·         A potential male candidate with own vehicle since the profile involves 80% field work based upon the appointments

·         Must be with ‘Go Getter’ attitude

·         Must have great potentials to turn customers’ mind for retaining them

·         Must be good in interpersonal relations

·         Flexible to travel inter / intra city on average frequency as per the appointments

·         Pleasant personality & excellent in communication skills

·         Sound knowledge about the customer behaviour and pattern

·         Should be highly enthusiastic, diligent and excellent to work for long tenure

·         Have strong Decision making abilities

·         Candidates from Telecom, BFSI & NBFC industries are only preferable.

Relevant candidates with 3-5 yrs of retention exp in Telecom/BFSI sectors may send their profiles on resumes@humantrahr.com

Opportunity for Asst Manager - Human Resources for Top Employer in Ahmedabad

Performance Appraisal	·         Drive Goal Setting exercise for the Circle and ensure 100% Goals upload within defined timelines.
	·         Drive APD & MYPD at the circle including -
	-        Communication to employees,
	-        Guiding employees on appraisal techniques & resolve queries,
	-        liaison with corporate HR
	-        Analysis of data and ensure alignment with Corporate Guidelines
	-        Ensure completion within defined timelines
HR Reports & Presentations	·         Prepare Major HR reports and presentations as per business requirement. This includes
	-        Weekly & Monthly People Allocation Report
	-        Weekly & Monthly HR Deck
	-        ORM Deck
	-        HR Performance Scorecard
	-        Monthly Waterfall Data
	-        Any other reports as and when required
Contract Labour Management	·         SPOC for all Associate employees in the circle
	·         Coordinate with Manpower vendors and resolve all queries related to Associates
	·         Maintain associate employee database and prepare all related MIS
	·         Define and govern Off Roll specific HR policies for the circle
	·         Ensure timely payment for vendor and associate employees
	·         Ensure all statutory compliance with regards to PF, ESI, PT etc for contract employees.
	·         Maintain record for all associate employees
Statutory Compliance	·        Ensure zero audit points in compliance audit
	·        Ensure all applicable licenses are obtained at the circle
	·        Ensure all statutory payments are remitted within time
	·        Document all challans and receipts are properly filed
	·        SPOC for any compliance inspection
Exit Management	·        Ensure exit interviews are conducted for all voluntary attritions
	·        Prepare analysis with regards to reason for exit
	·        Perform post 60days interview with exit employees and analyse trigger for exit

Fulltime 2 yrs MBA / Postgraduate with 2 to 5 yrs of exp in Performance Appraisal, Statutory Compliance, Contract Management & Exit Management can mail profiles on resumes@humantrahr.com

Opportunity for Distribution Sales Executive for Leading FMCG Company in Mumbai

·         Responsible for appointing & handling distributors & retailers

·         To achieve the Primary, Secondary and Tertiary sales targets           

·         Formulation and implementation of sales strategy & business

·         To educate the customers regarding company's schemes & products.

·         Data management like sales, stock, distribution coverage, Claim submissions etc.  

·         To develop the area/territory assigned.

·         To provide market feedback on competition, customer behaviour and response to our marketing mix.

·         To train & educate the dealer sales force regarding company's latest policies, products and schemes 

Requirement - Graduate / Post Graduate with 2-6 yrs of exp can send profiles on resumes@humantrahr.com, Proposed CTC is upto 3.5 lacs / pa.