GM/AVP – Business Excellence & Transitions in Ahmedabad

Key Purpose of the job:

The Head of Business Excellence & Transitions would be a key member of the SSC Leadership team. The role involves extensive interactions with senior Vodafone leadership in India and Global teams.

 As Head of Business Excellence, the incumbent would be responsible for functional training, metrics reporting & analysis, partner/customer relationship management, knowledge management and Continuous improvement initiatives within the SSC. The role would also be expected to demonstrate benefits of Shared Service Operations through Cost reduction, productivity enhancements and customer satisfaction.  The incumbent will be responsible for driving Process Excellence with external benchmarking to to position and SSC as a world leader in SSO space. Also, achieve process rigour thereby leading to efficiency and productivity.

As Head of Transitions, the incumbent needs to ensure smooth migration of processes to the SSC. The incumbent would be responsible for providing strategic direction, plan, lead and ensure seamless migration of the identified processes from the Vodafone businesses to the SSC through an effective governance process. The role would be expected to ensure a smooth and conflict free transition adhering to KPIs, necessary compliances and deliver excellent & world class services from the SSC. The incumbent will have the opportunity to work across Vodafone India  and the Shared Services Organization leadership in the areas of growth, program management, governance, and controls/risk management.  This role affords the incumbent the opportunity to set up a Transitions Centre of Excellence, to hire, develop and lead a highly motivated team actively engaged in migrating processes to the SSC and ensuring customer satisfaction for the services delivered. Continual Improvement: Imbibe a quality culture at SSC Benchmark with the best in class processes and develop strategy to take SSC to that level Define CI Strategy and Framework for SSC Coordinate the continued development and ongoing usage of CI framework. Achievement of Service Delivery KPIs through Agreed KPIs Enable Service Delivery to achieve their agreed productivity level Build a culture of continual improvement  for all employees at SSC Integrate and launch QA, Lean, BPMS, 6-sigma tools as appropriate at SSC Jointly lead various projects at SSC Metrics Reporting: Develop and produce monthly, quarterly and annual performance indicators in accordance with the Hackett, VOC/VOB etc Understand Key Performance Measures and Indicators of World Class Companies to drive behavior Enhance quality of reporting of CFO Deck and Circle Scorecards   Drive Transitions at SSC: ·        Drive successful and seamless execution of defined migration opportunities as per agreed milestones ·        Lead migration programme for the identified services and resources to the SSC ·        Ensure that SSC service migration is in line with operating procedures and best practices ·        Deliver migration services efficiently and against defined milestones ·        Establish key metrics and result areas for SSC that drives SLA delivery at the organization level ·        Seek  opportunities to reduce migration costs Business Partnering: Strengthen Partner Relationship Management model and continue to engage the stakeholders. Create best practice sharing forums. Integration with circle finance team Support business in New Business Initiatives Partner with Business and increase CBM penetration at SSC Engage with the stakeholders through monthly review meetings, workshops and visits etc. Proactively anticipate business partner needs through partner engagement model & best practice sharing Partnering People Management: Work closely with HR for -       Developing a highly motivated team, -       Bring improvement in VPS score over previous year, -       Develop systems & procedures for succession planning, progressive employee training & development programmes & identify future leaders -       Drive Health Safety & Wellbeing initiatives, VF ways of working, employee townhalls & Reward & recognition -       Deliver quality and timely training requirement for SSC and Circle for BAU and Projects, -       Talent development to support SSC growth through capability development Programme  Interested Candidates can mail profiles on poonam.tanwani@humantrahr.com

 

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Procurement and Contract Management Opportunity for SCM Professionals from Asst Manager to DGM for Various Locations in South India and Mumbai. Email your profile on resumes@humantrahr.com