Experience: 3 to 5 yrs
Qualification: Minimum MBA
Designation: Sr. Executive Retention
Type
of Employment: Permanent on roll Employment
Profile
onuses:
1.
Maximize retention and stabilize acquired member base – retain 70% of
the total cancellation requests received
2.
Establish first contact with the member within 48 hours from the time
cancellation request has been raised and close interaction with 100% retention
effort within 7 working days
3.
At least 80% of the members who have requested for cancellation have to
be personally met
4.
Maintain quality of retention with zero fatal errors and ensure member
has been clearly educated about his membership & timeshare concept
5.
Generate revenue through upgradation & referrals from happy members
who have been retained
6.
Meeting
to the member personally opting for general cancellation
7.
Managing the escalation cases
8.
Striving for the zero
escalation cases
9.
Submitting routine reports,
feedbacks etc to the reporting authorities as and when required
10.
Analysing customer pattern and framing the self retention strategies
11.
Developing & maintaining the healthy relationships with the members /
customers
Job
Specification:
·
A potential male candidate with
own vehicle since the profile involves 80% field work based upon the
appointments
·
Must be with ‘Go Getter’
attitude
·
Must have great potentials to
turn customers’ mind for retaining them
·
Must be good in interpersonal
relations
·
Flexible to travel inter /
intra city on average frequency as per the appointments
·
Pleasant personality & excellent
in communication skills
·
Sound knowledge about the customer behaviour and pattern
·
Should be highly enthusiastic,
diligent and excellent to work for long tenure
·
Have strong Decision making abilities
·
Candidates from Telecom, BFSI & NBFC industries are only preferable.
Relevant candidates with 3-5 yrs of retention exp in Telecom/BFSI sectors may send their profiles on resumes@humantrahr.com
