Service
Delivery:
- Manage seamless service delivery of pan India circles for Revenue Assurance.
Operational
Excellence:
- Seamless execution and stabilization of Business Operations.
- Improving Operational Excellence by various initiatives.
- Process re-engineering and automation to deliver productivity.
- Budget management for the process
- Optimise overall cost for The process
- Minimise operational issues post migration.
- Bring year on Year improvement in KPI
Business
Partnering:
- Strengthen Partner Relationship Management model and continue to engage the stakeholders.
- Improve CSAT score year on year for
- Create best practice sharing forums.
- Integration with circle finance team
- Support business in New Business Initiatives
Partnering
People Management:
- Work closely with HR for
-
Developing a highly motivated team,
-
Bring improvement in VPS score over previous year,
-
Develop systems & procedures for succession planning,
progressive employee training & development programmes & identify
future leaders
-
Finding avenues for retaining & attracting key talent
-
Drive Health Safety & Wellbeing initiatives, VF ways of
working, employee townhalls & Reward & recognition
-
Deliver quality and timely training requirement for SSC and Circle
for BAU and Projects,
-
Talent development to support SSC growth through capability
development Programme
Candidate should be MBA / CA with 12-15 yrs of exp.
Interested candidates can mail profiles on resumes@humantrahr.com
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